Privacy Policy

Privacy & Data Protection Policy

Introduction

Welcome to the Privacy and Data Protection Policy (“Privacy Policy”) of Shower Supplies.

At Shower Supplies (“we”, “us”, or “our”) we are committed to protecting and respecting your privacy and personal data in compliance with the United Kingdom General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and all other applicable laws and regulations of the United Kingdom.

This Privacy Policy explains how we collect, process, and keep your data safe. It also explains your privacy rights and how the law protects you.

Your Data Controller

Shower Supplies is the Data Controller responsible for your personal data. If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@showersupplies.co.uk
Phone: 07506 533010
Website: https://showersupplies.co.uk
Business Name: Shower Supplies
Address: 6 Abstone Close, Woolston, Warrington, WA1 4NQ, United Kingdom

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to resolve your concerns before you approach the ICO, so please contact us first.

Types of Data We Collect

  • Contact Data: name, billing and shipping addresses, email address, telephone number.
  • Billing Data: payment information such as cardholder name and billing address (processed securely by PayPal, Visa, Mastercard, and Klarna – we do not store full card details).
  • Technical Data: IP address, browser type, device information, cookies.
  • Marketing & Communications Data: your preferences in receiving marketing from us (if opted in).

We do not collect special categories of personal data (such as health, religion, ethnicity, or biometric data).

Legal Basis for Processing

We will only process your personal data where we have a legal basis to do so, including:

  • Consent: when you have opted in to receive marketing communications.
  • Contractual Necessity: to process your order and deliver products you purchase.
  • Legal Compliance: where we are required to comply with applicable law (e.g., fraud prevention).
  • Legitimate Interests: where it is necessary for our business and your interests and rights do not override those interests (e.g., customer service, website improvement).

How We Use Your Data

  • To process and deliver your orders.
  • To arrange shipping with Royal Mail and Evri.
  • To manage payments and refunds via PayPal, Visa, Mastercard, and Klarna.
  • To provide customer support and respond to enquiries.
  • To maintain website security and functionality.
  • To improve our services and user experience.
  • To send marketing communications if you have consented.

Sharing Your Data

We only share your personal data with third parties where necessary for business operations, including:

  • Delivery partners (Royal Mail, Evri).
  • Payment providers (PayPal, Visa, Mastercard, Klarna).
  • IT and hosting providers to operate our website.

We do not sell or trade your personal data to third parties.

Your Rights

Under UK GDPR, you have the following rights:

  • Right to be informed – about how we use your data (this policy fulfils that).
  • Right of access – to request a copy of the data we hold about you.
  • Right to rectification – to correct any inaccurate or incomplete data.
  • Right to erasure – to request deletion of your data where legally possible.
  • Right to restrict processing – to request limits on how we use your data.
  • Right to data portability – to request your data in a structured format for transfer to another provider.
  • Right to object – to our use of your data for certain purposes, including marketing.

If you wish to exercise any of these rights, please contact us at support@showersupplies.co.uk.

Data Security

We use appropriate technical and organisational measures to protect your personal data against accidental loss, misuse, or unauthorised access. However, no method of transmission over the internet is completely secure.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Contact & Complaints

If you have any questions about this Privacy Policy, please contact us:

Email: support@showersupplies.co.uk
Phone: 07506 533010
Business Name: Shower Supplies
Address: 6 Abstone Close, Woolston, Warrington, WA1 4NQ, United Kingdom

You also have the right to complain to the ICO if you are unhappy with how we have handled your data: www.ico.org.uk