Returns & Refunds Policy

Introduction

At Shower Supplies, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains your rights and how we handle returns, exchanges, and refunds in compliance with UK consumer law.

Your Right to Cancel

• You have the right to cancel your order within 14 days of receiving your goods, and a further 14 days to return them (28 days total).
• To exercise your right to cancel, please notify us in writing by email at support@showersupplies.co.uk.

Unwanted Items

• Items must be unused, in their original packaging, and in resellable condition.
• The buyer is responsible for return postage costs for unwanted items.
• We recommend using a tracked delivery service when returning items.

Faulty or Damaged Items

• All our products are covered by a 3-month guarantee against manufacturing faults.
• If your item is faulty or damaged, we will provide either an exchange or a full refund once the item has been returned and inspected.
• Return postage for faulty or damaged items will be covered by us.

Refunds

• Refunds will be issued to your original payment method within 5–7 working days after we receive and inspect the returned goods.
• Shipping costs are non-refundable unless the item was faulty, damaged, or incorrectly sent.
• If you paid using Klarna, refunds will be processed according to Klarna’s terms.

Exemptions

We cannot accept returns on:

• Used items or items not returned in their original packaging.
• Personalised or custom-made items.
• Hygiene-sensitive products if they have been opened or used.

How to Return an Item

To start a return, please contact us at support@showersupplies.co.uk with your order number and details of the item you wish to return. We will provide instructions on how to return your item.

Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us:

Email: support@showersupplies.co.uk
Business Name: [Your Registered Business Name]
Address: [Your Full Business Address, Postcode, UK]